Careers

Responsible To: Director of Event Operations & Business Solutions

Key Relationships:

• President & CEO
• Director of Event Operations & Business Solutions
• Director of Finance & Administration

ORGANIZATIONAL OVERVIEW:

Newark Symphony Hall, known initially as Salaam Temple and established in 1925 in Newark, New Jersey, evolved into a cultural landmark in the 1930s under the name Newark Symphony Hall (NSH). In 1988, it became a nonprofit organization called Newark Performing Arts Corporation (NPAC), dedicated to enhancing its role in the community by expanding its artistic and educational programming. As Newark Symphony Hall plans for its 100th Anniversary, it is undergoing a $75 Million renovation project to modernize its facilities, enhance accessibility, and create a state-of-the-art space for artists and audiences, ensuring that the performing arts continue to thrive in Newark while honoring its rich history.

The core values and historic investment breathe cultural inclusivity and the importance of fostering local access to arts and culture through programming and production. As we reflect in 2023 and celebrate 98 years of serving as a cultural cornerstone in the great City of Newark, we also acknowledge the 95% locally sourced workforce and the 100% Black and Brown employees who are committed to the operation and upkeep of the historic venue.

Scope of Work:

The primary responsibility of this position is to process and distribute all ticket orders during select Sarah Vaughan Concert Hall events and all monthly in-house events, solve ticket-related problems, and complete a Daily Sales Report. On a weekly basis, share our ticket count and inventory with clients and internal team.

In addition, monitor Box Office email and communicate any needs of patrons to the Director of Event Operations & Business Solutions to ensure quality customer service to all NSH Patrons. Receptionist duties are included within this position such as answering telephones, taking messages, transferring calls, etc.

Job Duties & Responsibilities:

• Provide quality customer service to all NSH Patrons.
• Have a working knowledge of NSH’s performances, policies, and services.
• Handle all ticketing and reporting on pre and post-performance. .
• Provide support at all events.
• Be able to navigate Audience view, Eventbrite and additional systems as needed.
• Handle special requests from the House Management team in a timely manner.

At a Performance

• Arrive at least 2 hours before performance start time to manage any final bookings, print
  tickets/attendance lists, and set up scanners/manual check-in before house opens.
• Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, and monitoring all inquiries and complaints from patrons.
• Communicate with all Front of House staff/volunteers and Stage Management personnel to ensure the best experience for the audience.
• Monitor and reconcile all cash box and membership donations at the end of shift in conjunction with one other NSH staff member.
• Provide House Manger with financial counts and relevant information for post even reporting.

Qualifications:

• Excellent customer service, communication skills & phone etiquette
• Strong attention to detail
• Ability to use a walkie-talkie
• Accurate keyboarding skills
• Ability to learn and use a variety of technical systems
• Ability to handle financial transactions
• Ability to work efficiently with little or no supervision
• Ability to remain pleasant during challenging situations
• Weekend availability
• Reliable transportation
• Bonus: familiarity with ticketing platforms, CRM software, membership, entertainment venues and non-profits.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed
• Work Location: In person

Apply Now

Responsible To: Director of Innovation & Development

Key Relationships:

• President & CEO
• Venue Manager
• Marketing Coordinator
• Finance Manager
• Staff Accountant

ORGANIZATIONAL OVERVIEW:

Newark Symphony Hall, known initially as Salaam Temple and established in 1925 in Newark, New Jersey, evolved into a cultural landmark in the 1930s under the name Newark Symphony Hall (NSH). In 1988, it became a nonprofit organization called Newark Performing Arts Corporation (NPAC), dedicated to enhancing its role in the community by expanding its artistic and educational programming. As Newark Symphony Hall plans for its 100th Anniversary, it is undergoing a $75 Million renovation project to modernize its facilities, enhance accessibility, and create a state-of-the-art space for artists and audiences, ensuring that the performing arts continue to thrive in Newark while honoring its rich history.

The core values and historic investment breathe cultural inclusivity and the importance of fostering local access to arts and culture through programming and production. As we reflect in 2023 and celebrate 98 years of serving as a cultural cornerstone in the great City of Newark, we also acknowledge the 95% locally sourced workforce and the 100% Black and Brown employees who are committed to the operation and upkeep of the historic venue.

SCOPE OF WORK

The primary responsibility of this position is to lead, develop and execute business bookings for all spaces in Newark Symphony Hall including, but not limited to Terrace Ballroom, Black Box, White Box Studio and Vaughan Concert Hall.

In this role, there is an expectation to leverage an existing book of business, attract new clients and network of contacts in the event’s industry, you will identify opportunities to attract high-profile clients, develop customized event packages, and deliver exceptional experiences that exceed expectations. In addition, this role will meet with prospective clients to understand their event objectives, preferences, and budgetary requirements to output bids within one week of the initial meeting.

JOB DUTIES AND RESPONSIBILITIES

• Primary point of contact for clients throughout the event planning and execution process, coordinating logistics, timelines, and vendor relationships to ensure seamless delivery of services.

• Negotiate contracts with clients and vendors to build and maintain budgets.

• Prepare financial statements and maintain records pertaining to program activities.
• Maintain strong relationships with existing clients to drive repeat business and referrals.

• Create an internal and external run of show, developing communications to all internal events to properly staff the event and ensuring the proper communication to the vendors.

• Collaborate with internal departments, such as catering, audiovisual, and exhibitions, to offer comprehensive event solutions.

• When available, identify opportunities to upsell additional services, amenities, or experiences to enhance the overall event experience and maximize revenue potential.

• Communicate the needs of the client to leadership to ensure that the bid is properly executed prior to sharing with the client.

• Provide on-site support during events to oversee setup, execution, and guest satisfaction.

• Key liaison for all on-site aspects of the event, including follow up with client’s post-event to gather feedback, address any concerns, and solicit testimonials or reviews.

• Responsible for post event reconciliation and settlement.

• Responsible for reporting on event revenue and working in conjunction with finance to output quarterly and annual reports.

Qualifications:

• A bachelor’s degree in hotel management, arts management or similar fields
• Experience with sales and in a prior management or leadership position
• High proficiency in MS Office applications
• Able to build and maintain connections with other venues and community partners
• Excellent customer Service, communication skills & phone etiquette
• Strong attention to details and ability to work in a fast past-paced environment
• Working knowledge of finance and accounting
• Excellent written and verbal communication skills
• Strong organizational skills, and ability to keep track record of meetings and professional relationships
• Recognizes the need or opportunity for new or modified approaches
• Goal and objective driven with strong self-management capabilities

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Apply Now

RESPONSIBLE TO: Director of Innovation & Development

KEY RELATIONSHIPS:

• President & CEO
• Director of Event Operations & Business Solutions
• Venue Manager
• Finance Manager
• Staff Accountant

ORGANIZATIONAL OVERVIEW:

Newark Symphony Hall, known initially as Salaam Temple and established in 1925 in Newark, New Jersey, evolved into a cultural landmark in the 1930s under the name Newark Symphony Hall (NSH). In 1988, it became a nonprofit organization called Newark Performing Arts Corporation (NPAC), dedicated to enhancing its role in the community by expanding its artistic and educational programming. As Newark Symphony Hall plans for its 100th Anniversary, it is undergoing a $75 Million renovation project to modernize its facilities, enhance accessibility, and create a state-of-the-art space for artists and audiences, ensuring that the performing arts continue to thrive in Newark while honoring its rich history.

The core values and historic investment breathe cultural inclusivity and the importance of fostering local access to arts and culture through programming and production. As we reflect in 2023 and celebrate 98 years of serving as a cultural cornerstone in the great City of Newark, we also acknowledge the 95% locally sourced workforce and the 100% Black and Brown employees who are committed to the operation and upkeep of the historic venue.

SCOPE OF WORK:

Newark Performing Arts Corporation is looking to expand its curated event experience at the Historic Venue that requires a creative thought-provoking event producer to lead this area of impact. The event producer will be responsible for overseeing the successful planning, implementation and execution of all internal programs under “Art is Impact” & “Arts is Service” initiatives.

In this role, curating experience and events in partnership with local community organizations and stakeholders is your number one priority while prioritizing funds and performing outreach duties to engage with the market. Duties include working with Arts Education Coordinator, Friends of Newark Symphony Hall and marketing/content team to develop event concept, budget coordination and pre/post experience reporting.

This position will drive internal/external event communications as lead creative ideation around experiential activation, customer engagement, event workflow and post-production logistical wrap-up reports.

JOB DUTIES AND RESPONSIBILITIES

The essential duties listed below are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Lead creative development, logistics and execution of all relevant events.
• Lead client communication, run of show development and liaison with team for all event production needs.
• Provide high level customer service to all clients, before, during and after the event.
• Provide pre, during and post event communication with relevant internal and external vendors.
• Develop and support NSH core social impact objectives through strategic creative placemaking and programing design
• Build and maintain strategic partnerships with organizations and institutions for local and regional market impact.
• Monitor and improve program expenditures
• Prepare financial statements and maintain records pertaining to program activities.e
• Ensure creator contracts/payments/legal policies are complete
• Purchase or approve the purchase of equipment and supplies needed for each program.
• Schedule program work, oversee daily operations, coordinate the activities of the program and set priorities for managing the program.
• Build and develop market outreach strategies in partnership with content development team.
• Prepare or assist in the preparation of grant requests and funding as it pertains to programs.

SKILLS AND QUALIFICATIONS

• Experience in programming and coordinating activities in a performing arts or related field
• Having the ability to clearly execute creative direction, bring new ideas to the team, and thrive in a highly collaborative environment
• Must have strong desire to succeed, relentless work ethic, integrity, willingness to learn new skills, and receive constructive feedback
• High level of organization, professionalism, and attention to detail
• Can think creatively and strategically with close attention to details and an ability to plan ahead.
• Leadership skills, self-starter and highly motivated
• Excellent organizational skills
• Passionate about working with youth, the community at-large, multi-cultural and civic engagement work.
• Skilled in directing staff, instructors, class leaders and other CPAA affiliates in operations of all programmatic activities.
• Ability to work under pressure
• Administrative and clerical skills
• Interpersonal skills, including excellent written and verbal communication
• Proficient in Microsoft Office Suite, Google Suite/Drive, and other cloud-based storage platforms.
• Personal qualities of integrity, credibility, and a commitment to and passion for NSH’s mission.
• Background in arts education with the ability to develop curriculums, learning tools and structure workshops, a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Apply Now

Responsible To: Director of Innovation & Development

Key Relationships:

• President & CEO
• Director of Events Operation s & Business Solutions
• Venue Manager
• Marketing Coordinator
• Finance Manager
• Staff Accountant

ORGANIZATIONAL OVERVIEW:

Newark Symphony Hall, known initially as Salaam Temple and established in 1925 in Newark, New Jersey, evolved into a cultural landmark in the 1930s under the name Newark Symphony Hall (NSH). In 1988, it became a nonprofit organization called Newark Performing Arts Corporation (NPAC), dedicated to enhancing its role in the community by expanding its artistic and educational programming. As Newark Symphony Hall plans for its 100th Anniversary, it is undergoing a $75 Million renovation project to modernize its facilities, enhance accessibility, and create a state-of-the-art space for artists and audiences, ensuring that the performing arts continue to thrive in Newark while honoring its rich history.

The core values and historic investment breathe cultural inclusivity and the importance of fostering local access to arts and culture through programming and production. As we reflect in 2023 and celebrate 98 years of serving as a cultural cornerstone in the great City of Newark, we also acknowledge the 95% locally sourced workforce and the 100% Black and Brown employees who are committed to the operation and upkeep of the historic venue.

SCOPE OF WORK

The Arts Education Coordinator is responsible for developing and overseeing high-quality arts educational programing, classes and events that support NPAC mission and strategic goals. These programs may support exhibitions, organization impact objectives or be part of community outreach initiatives.

The coordinator is responsible for development, implementation and evaluation of a wide range of education programs and experiences for students, teachers, families and life-ling art enthusiast.

REQUIREMENTS:

A bachelor’s degree and minimum of 3-5 years of teaching and instructing experience in education; familiarity with Newark professional arts culture; some understanding of art history, performing arts and arts education required.

• Experience in programming and coordinating activities in a performing arts or related field
• Technical knowledge and understanding of Twitter, Instagram, Snapchat, LinkedIn, TikTok, Facebook, and other emerging social media platforms
• Having the ability to clearly execute creative direction, bring new ideas to the team, and thrive in a highly collaborative environment
• Must have strong desire to succeed, relentless work ethic, integrity, willingness to learn new skills, and receive constructive feedback
• High level of organization, professionalism, and attention to detail
• Can think creatively and strategically with close attention to details and an ability to plan ahead.
• Leadership skills, Self-motivation
• Excellent organizational skills
• Passionate about working with youth, the community at-large, multi-cultural and civic engagement work.
• Skilled in directing staff, instructors, class leaders and other CPAA affiliates in operations of all programmatic activities.
• Ability to work under pressure
• Administrative and clerical skills
• Interpersonal skills, including excellent written and verbal communication
• Background in arts education with the ability to develop curricula & learning tools and structure workshops.
• Proficient in Microsoft Office Suite, Google Suite/Drive, and other cloud-based storage platforms.
• Personal qualities of integrity, credibility, and a commitment to and passion for NSH’s mission.

Education Management:

The essential duties listed below are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Develop, design, implement, and evaluate interdisciplinary, age-appropriate education resources that create connections with Newark Symphony Hall’s “Arts is Impact” and “Arts s Service”
• Collaborate with NPAC staff, board members, and community partners to develop and implement classes that align with NPAC mission and strategic direction
• Work with community partners to develop new class opportunities that inspire all communities to engage in classes at the art center
• Work at NPAC on select Saturdays/Sunday each month and occasionally in the evenings
• Recruit, manage and support class instructors (“teaching artists”) and volunteers, building a valuable database of educators an instructors
• Coordinate and construct the NPAC quarterly schedule of classes
• Manage class registrations online and in person
• Distribute, collect, and process class evaluations and other program data
• Coordinate with other staff to maintain facility open hours; the Education Coordinator works in person at NPAC (although some remote work is allowed)

Communications

• Collaborate with other staff to market NPAC classes/programs via traditional and social media
• Collaborate professionally with NPAC staff and Board of Directors
• Provide effective customer service in person and in written communications
• Maintain records, including filing, data entry, and reporting
• Assist with special events (fundraisers, informational booths) that publicize NSH to the community
• Supervise volunteers and interns associated with NPAC classes (as needed)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Apply Now

Chief Operating Officer

Directs and implements organizational strategy to improve and strengthen the operations of Newark Performing Arts Corporation and the properties that the institution owns and manages. The COO leads and oversees the following functions: building operations of a 200k sq ft Historic facility, information systems, real estate acquisitions, and the coordination of facility restoration and development priorities. The position directly oversees the implementation of long term strategic and financial plans related to all building operations and the effective management of grant capital applied to building restoration.

RESPONSIBILITIES

•  Directs managing team for all daily operations of the venue, including IT, maintenance, and construction
• Preparing and presenting reports to the CEO
• Working closely with the CEO on all matters related to the business
• Developing and implementing strategies, procedures and business plans needed to enhance company growth
• Oversee external developers and all sub-contractors related to building restorations, daily operations and the work of executives
• Analyze and interpret data and metrics
• Create reports for the management, board directors and government requirements
•  Maintain relationships with partners, market developers, anchor institutions and sub contracted vendors
• Working with the executive team to set venue performance goals around operation and development
• Cultivating and providing opportunities for professional advancement within the organization
•  Uphold the cultural values of Newark Performing Arts Corporations and its impact in the community

EDUCATION AND EXPERIENCE

• Previous working experience as a COO for five years
• MA in business administration or similar relevant field
• Solid understanding of staff management, industry specifics and business strategies
• Hands on experience in strategic planning and business development
• Excellent problem-solving and critical-thinking skills
• Familiarity IT/Business infrastructure
• Outstanding organizational and time management skills
• Excellent interpersonal and leadership skills
• Problem solving mindset

REQUIRED COMPETENCIES

• Excellent time management skills and the ability to prioritize work.
• Detail-oriented, organized, consistent, dependable, and honest in the day-to-day business dealings
• Excellent written and verbal communication skills
• Strong organizational skills
• Goal and objective driven with strong self-management capabilities